Customer Service in EMS – CME
Download the flyer: 2019 CustServ
Dates: Monday, March 11, 2019
Times: 1500-1700
Location: Stratford EMS, 2712 Main Street, Stratford, CT 06615
Cost: FREE
CME: 2.0 hours CME credit authorized by SHCGB | National Core Content
Description: Customer service, is an important part of quality pre-hospital care delivery and patient satisfaction. This 2.0 hour continuing medical education session will look at current trends and techniques in delivering quality customer service in EMS. Participants will come away with a toolbox of skills that when used, can enhance their clinical care and public perception of EMS.
Topics Covered:
- How is a customer in EMS defined?
- Who are our customers in EMS?
- Customer service vs Customer/Patient experience
- The “Disney” way – case study
- Techniques to improve Face-to-Face interactions
- Our toolbox
Intended Audience: All pre-hospital care providers
REGISTRATION IS REQUIRED
