Stratford EMS 2014

The past five years have yielded tremendous advancements in the Stratford emergency medical services system in five key areas. Performance, technology, safety, standards compliance and community outreach.

While call volume has increased, We are passing fewer calls to mutual aid than in previous years.  This means that today, Stratford residents receive services from Stratford EMS more than ever before, As an “Enterprise Fund”, SEMS operates solely from funds generated by billing insurance companies.  SEMS requires no subsidy from the taxpayer. Since we are covering more calls, we are able to bill insurance companies more often to ensure that the costs associated with providing services are properly covered, Our Response times are also better than ever before, which means we are arriving on scene faster to help our patients.  Overall we are meeting or exceeding national best practice standards.

From improved cardiac monitoring equipment to state-of-the art mobile data terminals, paperless medical records and automated compression devices for CPR, SEMS has significantly enhanced it’s technology to ensure we are providing the most current services to the Town.

We have upgraded our fleet of vehicles and equipment to include state-of-the-art technology, powered stretchers and auto-loaders to enhance patient comfort while improving patient and rescuer safety.  These enhancements reduce risk and increase the longevity of volunteer and paid staff alike. This has also led to increased volunteerism and recruitment.

Our billing and standards compliance is reviewed annually to ensure we are meeting all local, state and federal requirements appropriately. We are providing our staff with monthly continuing education opportunities, continuous quality improvement review and we have started leadership training for our supervisory staff.

We have also taken great steps to become more transparent.  Our bike team and EMS standby services are more active.  We have updated our website and social media presence.  We are engaging with local news media and participated in more local and statewide EMS committees to ensure that the Town of Stratford’s needs are being considered within the EMS community.  We have also instituted a patient satisfaction survey to help us identify service strengths and opportunities for improvement.

Much has changed for the better, and SEMS continues it’s strong commitment to providing excellent EMS services to the town of Stratford.

To learn more visit: stratfordems.org